Returns & Refunds Policy

At TOVOZ TECHNOLOGIES PVT. LTD., operating under the brand name AiboTravel.com, we are dedicated to offering exceptional travel experiences and providing top-notch customer service. We understand that plans can change, and we are committed to ensuring a smooth and transparent process for returns and refunds. Please review our policy below to understand the terms and conditions regarding cancellations, returns, and refunds when booking through AiboTravel.com.

Cancellation Policy

1. Cancellation by Customer:

• Tours and Packages:

• More than 30 days before departure: Full refund minus a processing fee of [percentage or fixed amount].

• 15-30 days before departure: [Percentage]% refund of the total booking cost.

• Less than 15 days before departure: No refund available.

• Accommodation:

• More than 14 days before check-in: Full refund minus a processing fee of [percentage or fixed amount].

• 7-14 days before check-in: [Percentage]% refund of the total booking cost.

• Less than 7 days before check-in: No refund available.

• Flights:

• Refunds for flights are subject to the airline’s cancellation policy. Please refer to the specific airline's policy for details.

2. Cancellation by AiboTravel.com (TOVOZ TECHNOLOGIES PVT. LTD.):

In the rare event that we need to cancel a tour or package, you will receive a full refund or the option to reschedule at no additional cost.

Refund Process

1. How to Request a Refund:

To request a refund, please contact our customer service team at trips@aibotravel.com or traveldesk.aibo@gmail.com, or call us at +91 8921400848 or +91 8592008886 with your booking details. Our team will guide you through the process and inform you of any required documentation.

2. Processing Time:

Refunds will be processed within [number] business days after the cancellation request has been approved. The refund amount will be credited to the original payment method used at the time of booking.

Non-Refundable Items

Certain items and services are non-refundable. These include but are not limited to:

• Non-refundable airfare as per the airline's policy.

• Certain special events or custom packages that have been explicitly stated as non-refundable.

• Any third-party services that are subject to the provider's refund policy.

Changes to Booking

1. Amendments by Customer:

Tours and Packages:

• Changes made more than 30 days before departure: No additional charge.

• Changes made 15-30 days before departure: Subject to a [percentage or fixed amount] amendment fee.

• Changes made less than 15 days before departure: Subject to availability and a [percentage or fixed amount] amendment fee.

Accommodation and Flights:

• Changes are subject to the provider's amendment policies and may incur additional fees.

2. Amendments by AiboTravel.com (TOVOZ TECHNOLOGIES PVT. LTD.):

If we need to make changes to your booking, we will notify you as soon as possible and offer suitable alternatives or a full refund if the alternatives are not acceptable.

Travel Insurance

We strongly recommend purchasing travel insurance to cover unforeseen circumstances that may lead to cancellations or changes in travel plans.

Contact Us

If you have any questions or need further assistance regarding our Returns & Refunds policy, please contact us at:

• Email: trips@aibotravel.com or traveldesk.aibo@gmail.com

• Phone: +91 8921400848 or +91 8592008886

• Address: Near NGO Quarters, Thrikkakara, Kakkanad, Kochi, Kerala - 682021

Thank you for choosing AiboTravel.com, a brand of TOVOZ TECHNOLOGIES PVT. LTD. We are excited to serve you and ensure a memorable travel experience.